Experience Youthful Skin for Life!

Opening Hours : Tuesday to Saturday 10am - 6pm
  Contact : 0141 280 8786

Our Terms

Our terms

  1. These terms
    • What these terms cover. These are the terms and conditions on which we supply services to you.
    • Why you should read them. Please read these terms carefully before you submit you order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
  2. Information about us and how to contact us
    • Who we are. We are Medica Skin a company registered in Scotland. Our company registration number is SC518532 and our registered office is at 84 Renfield Street, Glasgow, Scotland G2 1NQ.
    • How to contact us. You can contact us by telephoning our consumer service team at 0141 280 8786 or by writing to us at the above address, or customer_care@medicaskinclinic.co.uk.
    • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. Our contract with you
    • How we will accept your order. Our acceptance of your order will take place when we tell you that we are able to provide you with the services, which we will also confirm in writing to you, at which point a contract will come into existence between you and us.
    • Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    • We only sell to the UK. Our website, any catalogue or brochure are solely for the promotion of our services in the UK. Unfortunately, we do not accept orders from addresses outside the UK.


  1. Your rights to make changes
    • If you wish to make a change to the services please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If you are unable to attend your appointment, please contact us immediately on 0141 280 8786 or by email info@medicaskinclinic.co.uk. We would require a minimum of 24-hour notice for cancellations. Failure to provide the required notice would result in the loss of the treatment from your value pack (see clause 6.5), or if you purchased an individual or full price treatment a £20 surcharge being incurred.
  1. Our rights to make changes
    • Minor changes to the services. We may change the services:
      • to reflect changes in relevant laws and regulatory requirements; and
      • to implement minor technical adjustments and improvements. These changes will not affect your use of the services.
  1. Providing the services
    • Suitability of treatment. An assessment of your suitability for treatment will always be assessed prior to your treatment being carried out. If it is found you are unsuitable for the treatment any monies paid will be refunded in full.
    • Information you must give us. It is your responsibility to ensure that you provide us with all the relevant medical details prior to each treatment.  If you do not tell us something that we reasonably consider was relevant, it may affect our liability for any damage or injury that occurs.
    • Deposits and payments. To secure an appointment for individual or full price treatments a minimum deposit of 30% of the treatment cost is taken at the time of booking.  The balance of the payment is taken prior to your appointment time.  To secure a value pack (see clause 6.5) payment in full in advance of the first treatment is required.  You have a 24 hour cooling off period and are entitled to either change their treatment, keep the deposit or payment on account for future treatment or obtain a full refund of your deposit or payment.  To exercise your cooling off period you need to give us written notice within 24 hours of entering into that contract with us.
    • Consultations. For a consultation with a therapist a deposit of £20 is taken to secure the booking.  This deposit can be used either against any treatment taken, kept on account for any future booking or refunded after the consultation.
    • Package deals. We may offer package deals, or value packs, which entitle you to multiple treatments with us.  If you purchase a value pack it will affect any refunds that we pay to  you in terms of this contract.  Subject to clauses 7.1 and 8 we will refund you for any treatments that you have paid for but not received, but we will be entitled to charge any treatments that you have received at their individual cost and not at the discounted cost.  For instance, if a treatment costs £100.00 for one session, and a value pack of ten treatments costs £500.00, the discounted per treatment cost would be £50.00.  If you have two treatments and then cancel we will refund you £300.00 and not £400.00 (subject to clauses 7.1 and 8).
    • When we will provide the services. We will supply the services to you on a mutually agreed date or dates until we have completed the services. All of our therapists are trained and approved in accordance with Medica Skin’s treatment protocols and therefore Medica Skin does not guarantee continued treatment with a named therapist.
    • Time of services. Please arrive at the clinic at least 10 minutes in advance of your appointment time to allow time for the completion of any necessary paperwork.  Late arrival may result in either reduced appointment time or the forfeiting of your appointment.
    • Children. Children under the age of 13 are not permitted into the clinic due to the nature of the treatments being carried out in the clinic.  Children between the ages of 13 to 15 must be accompanied by another adult to chaperone the child.  Failure to comply may result in the loss of a treatment.
    • Recommendations for treated areas.  You agree to comply with all instructions and/or recommendations from us regarding the care of any areas of your body that we treat.
    • We are not responsible for delays outside our control. If our performance of the services is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
    • What will happen if you do not provide required information to us. As we informed you in the description of the services, we will need certain information from you so that we can provide the services to you, for example, medical conditions that may affect the services. If you do not, within a reasonable time of us asking for it, provide us with this information, or you provide us with incomplete or incorrect information, we may either end the contract (see clause  1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    • Reasons we may suspend the services. We may have to suspend the services to:
      • deal with technical problems or make minor technical changes;
      • update the services to reflect changes in relevant laws and regulatory requirements;
      • make changes to the services as requested by you or notified by us to you (see clause 5).
    • Your rights if we suspend the services. We will contact you in advance to tell you we will be suspending the services, unless the problem is urgent or an emergency. You may contact us to end the contract if we suspend the services, or tell you we are going to suspend them, in each case for a period of more than one month and we will refund any sums you have paid in advance for services not provided to you.
    • We may also suspend the services if you do not pay. If you do not pay us for the services when you are supposed to and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services.
  1. Your rights to end the contract
    • You can always end the contract before the services have been supplied and paid for. You may contact us at any time to end the contract for the services, but in some circumstances we may charge you certain sums for doing so, as described below.
    • What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any services which have not been provided or have not been properly provided, subject to clause 6.5 for value packs. The relevant reasons are:
      • we have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;
      • there is a risk the services may be significantly delayed because of events outside our control;
      • we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than one month; or
      • you have a legal right to end the contract because of something we have done wrong.
    • What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 2, the contract will end immediately but we may charge you reasonable compensation for the net costs we will incur as a result of your ending the contract.
  1. Our rights to end the contract
    • We may end the contract if you break it. We may end the contract at any time by writing to you if:
      • you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
      • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, medical information;
      • you are abusive or aggressive toward our staff.
    • You must compensate us if you break the contract. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for services we have not provided, subject to clause 6.5 for value packs, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
    • We may stop providing the services. We may write to you to let you know that we are going to stop providing the services. We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid in advance for services which will not be provided.
  1. If there is a problem with the services
    • How to tell us about problems. If you have any questions or complaints about the services, please contact us. Medica Skin endeavours to treat all clients fairly, compassionately and appropriately. Our complaints procedure is as follows:
      • Please lodge your complaint  in writing to the clinic address (84 Renfield Street, Glasgow, G2 1NQ) or by email customer_care@medicaskinclinic.co.uk.  If you require assistance with the complaints procedure or wish to initially have a verbal discussion you may telephone the clinic on 0141 280 8786.
      • You will subsequently receive an email within 2 working days acknowledging receipt of your complaint and advising of next steps of the investigation of your complaint.
      • During the investigation of your complaint, Medica Skin may require you to attend the clinic for a consultation with either the therapist involved in your treatment (if deemed appropriate) or with a clinic manager.
      • If the complaint cannot be resolved in this process the appropriate Company Director may review your case.
    • Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says:  

·         you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.

·         if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.

·         if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

  1. Price and payment
    • Where to find the price for the services. The price of the services (which includes VAT) will be the price set out in our price list in force at the date of your order unless we have agreed another price in writing. We take all reasonable care to that the prices of services advised to you are correct. However please see clause 3 for what happens if we discover an error in the price of the services you order.
    • We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we provide the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
    • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service’s correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and not perform the services.
    • What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know.
  1. Our responsibility for loss or damage suffered by you
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at clause 2.
    • We are not liable for business losses. We only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  1. How we may use your personal information
    • How we will use your personal information. We will use the personal information you provide to us to:
      • provide the services;
      • process your payment for such services; and
      • to inform you about similar products or services that we provide, but you may stop receiving these communications at any time by contacting us.
    • We will only give your personal information to third parties where the law either requires or allows us to do so.
  1. Other important terms
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
    • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by Scots law and you can bring legal proceedings in respect of the services in the Scottish courts.